Case Management Support Specialist

Yakutat, Alaska, United States | Full-time

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POSITION TITLE: Case Management Support Specialist (2 Positions)

POSITION UNDER THE SUPERVISION OF: Patient Services Supervisor

POSITION TYPE:  Full-Time/Non-Exempt

BENEFITS:  Paid Leave, Health Insurance, Life insurance, and Retirement

 

POSITION SUMMARY:

This position is responsible for providing support to the front desk and patient care teams. The Case Management Support (CMS) Specialists is often be the first line of contact for each patient. The CMS Specialists will be cross trained to manage the front desk, provide support to patient care teams, fill in for outreach and enrollment and travel assistants, as needed.

This position requires compliance with Health Center’s compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures. Such compliance will be an element considered as part of the position’s regular performance evaluation. 

 

DUTIES AND RESPONSIBILITIES:   

  • Serve as the primary contact between the patient and the patient care team:  answers telephone and greets visitors; takes messages; makes appointments; refers to appropriate personnel; provide effective and efficient schedule coordination, verbal and written communication, information research and transfer, and system care coordination with the patient including Purchased/Referred Care; and, serves as liaison and referral to community resources, and follow up with customer-owner on coordination of care issues.
  • Provides staff support for the patient care team:  sorts and distributes mail; maintains office equipment; maintains office and medical supply inventory and reorders as needed; and, maintains team files and records.
  • Respond to emergencies in a calm manner and work with patient care teams to adjust schedule as needed to accommodate emergency patients.
  • Exercise diplomacy and tact to provide excellent customer service for patients; practice confidentiality and privacy protocols in accordance to YCHC policies and HIPAA requirements.
  • Respect and maintain privacy and dignity of patients; assure patient confidentiality at all times.
  • Screen and manage empaneled providers schedules; schedule appointments in electronic health record (EHR), including automated appointment reminders.
  • Provide outreach to schedule patients for preventative panel management.
  • Schedule lists of patients for specialty clinics as directed by case managers and providers.
  • Assist patients with completing clinical care paperwork, as needed.
  • Plans, organizes and implements a standardized system for requesting and scheduling patient travel, including air travel, lodging, and vehicle transportation; develops communication materials and assists with the dissemination information.
  • Support patient teams with administrative tasks, including scanning and faxing as needed.
  • Draft patient letters for providers and case managers with communication to patients and other entities as needed.
  • Adhere to YCHC policies on safety and security; maintain restricted areas safe by safeguarding access of secure areas and computer system passwords in strict confidentiality
  •  Perform all duties in support of successful EHR/EPM implementation. Assists in pulling data needed for UDS reports as assigned.
  • Performs other reasonably related tasks or duties as may be required or assigned.
  • When short staffed, the CMS Specialist may be required to fill in for absent staff and assume additional duties on a temporary basis. Such duties may include picking up and delivering, mail and labs; logging and distributing incoming and outgoing mail; maintaining the postage meter with adequate funding, scheduling patient appointments for specialty clinics for local and off-site appointments, etc. 
  • Must comply with federal laws and regulations as required by the HIPAA and the Privacy Act of 1974.
  • Performs related duties as assigned.

 

KNOWLEDGE, SKILLS AND ABILITES:

  • Knowledge of HIPAA and the Privacy Act of 1974.
  • Knowledge of medical terminology and patient case management/care coordination services.
  • Knowledge of modern office practices and procedures.
  • Knowledge of eligibility requirements and acceptable documentation.
  • Knowledge of patient registration principles.
  • Knowledge of modern office practices and procedures.
  • Knowledge of the correct and effective use of English, including grammar, spelling, and punctuation.
  • Knowledge of assigned department’s policies and procedures.
  • Knowledge of computers and job-related software programs.
  • Knowledge of customer service principles.
  • Ability to work with personal computer and utilize a variety of software applications, including database and office software systems.
  • Ability to communicate clearly and effectively, both orally and in writing, using tact and sensitivity.
  • Ability to organize the multiple demands of the job and able to accommodate changing needs of the department.
  • Ability to work well under pressure with minimal supervision.
  • Skill in prioritizing and organizing work, and maintenance of files and records.
  • Skill in the provision of customer services.
  • Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
  • Skill in oral and written communication.

 

QUALIFICATIONS:

  • High school diploma or equivalent.
  • One (1) year of administrative office support experience sufficient to understand the major duties of the position, and to be able to answer questions and resolve problems.  Experience in a clinic setting is preferred.
  • Possession of valid driver’s license issued by the State of Alaska with a clean driving record.
  • Must successfully pass a criminal and background check, and a pre-employment drug screen.

 

All employment at the Yakutat Community Health Center is “at will”. This means that the employee or Yakutat Community Health Center may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.

 The Yakutat Community Health Center is a drug free workplace. Employees must pass a pre-employment (receive negative test result) and random drug and alcohol screening to be eligible for and to maintain employment.

 All employment offers are conditional and require successfully passing a criminal and background check, and a pre-employment drug screen.

 NATIVE AMERICAN PREFERENCE WILL BE APPLIED TO HIRING OF THIS POSITION AS DEFINED IN TITLE 25, US CODE, CHAPTER 14, SUBCHAPTER V, SUBSECTION 273 & 274. WE ARE AN EQUAL OPPORTUNITY EMPLOYER WITH PREFERENCE GIVEN TO QUALIFIED NATIVE AMERICAN APPLICANTS IN ACCORDANCE WITH FEDERAL LAW AND TRIBAL POLICY.